Autoresponders - Online marketing tools that get your message out
automatically and follow up for you 24 hours a day, 7 days a week!


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A Division of Home Income Quarterly and The Entrepreneur's Home Business Link



Frequently Asked Questions


What is an autoresponder?
Are the length of my outgoing messages limited?
Will I be able to customize or personalize my messages?
How many follow-up messages are allowed?
Will I be able to send messages to my subscriber list?
How do I control the different functions of my autoresponder?
Will I be able to use HTML in my messages?
How do people request information from my autoresponder?
How can I tell how many people have requested information?
What happens when someone asks a question when sending for my information?
Can people remove themselves from the list?
Do you charge a set up fee?
How long does it take to set-up my new account?
Do you include ads in messages going out?
Do you have a privacy policy?
What about using a 123Response.com autoresponder for SPAM?




What is an autoresponder?

Simply put -- an autoresponder, which can also be referred to as a mailbot, autobot, infobot, automailer or email responder, is a computer program which can automatically send a reply to a requester by email. There are generally two types of autoresponders. There is a single message type which will send a single response when the requesting person sends an email to it. There are also multiple response autoresponders, such as those offered by 123Response.com, which can send the initial response and up to 51 followup responses, all automatically. Autoresponder documents and messages can now be sent in either text or HTML format.

Autoresponders work for you 24 hours a day, 7 days a week. And, when someone requests information from one of your autoresponders, it usually arrives in the requester's email inbox within minutes after they confirm their email address.

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Are the length of my outgoing messages limited?

No. We do not limit the size of a message which you can send out. You can send as much information in a message as you would like. Based on our experience, we recommend not filling a message with every bit of information about your product, program or service. First, many people look at a message and if it is very long and boring, they will hit the delete button. Secondly, if you have one of our autoresponders you can break your message into numerous followups and keep them brief, upbeat and just highlight a portion of the benefits in each additional message.

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Will I be able to customize or personalize my messages?

Yes you will. This is one of the great features of our autoresponder system. You are able to include names and other personalized information both in the subject and the body of your outgoing messages. This is a great way to get your reader's attention and increase your sales.

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How many follow-up messages are allowed?

You have an initial message and up to fifty-one (51) follow-ups. Research over the years has indicated that you can increase your sales by sending anywhere from 5 to 10 follow-ups to prospects.

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Will I be able to send messages to my subscriber list?

You can send email messages to your entire list of subscribers or to select groups of them. It is easily accomplished through your Client Menu.

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How do I control the different functions of my autoresponder?

You will have an easy to use Client Menu which you will have access to through your web browser using your user name and password. Here is a screen shot of the Client Menu . You will be able to set up your initial message and all your follow-ups and you are able to modify them any time you need to. You will also be able to set the sequence in which each follow-up is sent out. For instance, every 24 hours, every two days, 3 days, five days, etc. In addition, our new Client Menu has the added capability of managing all your autoresponder accounts from one Client Menu. For instance, your account can have up to ten autoresponders and all of them can be managed with one user name and password.

You are able to type your message text directly into your autoresponder through your browser or you can prepare the messages in your text program offline and load them through the cut and paste process through the browser interface.

I am sure that you will find that the operation of your autoresponder is quite simple. We also have an extensive Frequently Asked Question section (link at the bottom of each page when you are logged in) for our users which will answer many of your questions.

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Will I be able to use HTML in my messages?

Yes you can use either text or html in the your autoresponders.

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How do people request information from my autoresponder?

They can request the information through a form on your website. You will be able to automatically generate the HTML code for your form right from your Client Menu. Then you can just paste it into your webpage.

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How can I tell how many people have requested information?

Each time someone joins your list you will receive a notification email that they have joined. You will receive the notification at the email address you entered in our system. In addition, when you login to your Client Menu, you can view your entire mailing list as well as who is active, who has requested to be removed and how many bounces you have had and other information.

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Can people remove themselves from the list?

The 123Response.com system automatically inserts a removal link at the end of each message you send out, so that anyone on your list can remove themselves from your list at anytime. In addition, you are able to manually remove anyone on the your list through the Client Menu.

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Do you charge a set up fee?

No. We do not charge you for setting up your account.

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How long does it take to set-up my new account?

Accounts can be set-up in minutes. Once you complete the account creation form and indicate your payment preference, you will be taken to our secure payment site. When you complete payment you will then receive a confirmation email at the email address you entered on the account creation form and once you click on the confirmation link, your account is activated and you can log in and set up your autoresponders.

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Do you include ads in messages going out?

No, we do not include any ads in your messages. The only information going out to your subscribers is the information you set up in your autoresponders.

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Do you have a privacy policy?

We seriously respect your right to privacy. Our complete privacy policy for our overall online business can be viewed here.

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What about using a 123Response.com autoresponder for SPAM?

Our policy is very simple - We will not tolerate SPAM.

If you are found to be using your account to SPAM, your account will be shut down immediately. Furthermore, under our Terms of Use, anyone sending out SPAM through our autoresponders will bear full liability for any losses which we incur as a result and you could end up in court as a result. We do not tolerate or use SPAM in our business nor does the company we host our service with. SPAM is very simply "Unsolicited Email". If they didn't ask for your information, don't put them into the autoresponder system. We do not allow importing of mailing lists that are purchased. We also do not allow the use of lists obtained from FFA sites since approximately 50% of these are bad addresses. Click here to review our Terms of Use.

Our system requires that all requestors/subscribers confirm their email address prior to actually being added to your list. When someone requests your information they are sent a confirmation email. When they confirm that they have requested the information by clicking on the link in the email, they are then added to your list and receive the first message. If they do not confirm, they are not added to your list. This protects both you and us from potential spam complaints.

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Joe Reinbold, Owner ~ Home Income Quarterly
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